How to rename NextPointe with Webex Users

GUIDE TO RENAME A USER IN WEBEX: 

• Log in to the Admin Webex center using this link: https://admin.webex.com/login
• Check for the specific customer and launch the control hub. 
• Once inside the customer hub, go to users, check for the requested user and open the profile. 
• Go to the profile and change the first name, last name, display name and email. 

• Go to calling > caller ID > change the Caller ID first name and last name.
  
  

• Go to calling > voicemail > Additional Settings > check if have the “email a copy of voicemail message” if so, please update the email there. Then, create a new temporary voicemail passcode as 639811. (Please note the default voicemail pin for Webex is the same with an extra 1).

• After making all the changes, please resend the invitation to the new user to log in to Webex by clicking actions > resend invitation.

• Last steps are set up the phone for the new user, please go to devices > find the phone associated with and go to device management > configure lines and change the name on the “line label”.
  
  

• When completed, please go to actions and click on “Apply Changes” and “Reboot” if necessary.