GUIDE TO RENAME A USER IN WEBEX: 

  • Log in to the Admin Webex center using this link: https://admin.webex.com/login
  • Check for the specific customer and launch the control hub. 
  • Once inside the customer hub, go to users, check for the requested user and open the profile. 
  • Go to the profile and change the first name, last name, display name and email. 


  • Go to calling > caller ID > change the Caller ID first name and last name.

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  • Go to calling > voicemail > Additional Settings > check if have the “email a copy of voicemail message” if so, please update the email there. Then, create a new temporary voicemail passcode as 639811. (Please note the default voicemail pin for Webex is the same with an extra 1).


  • After making all the changes, please resend the invitation to the new user to log in to Webex by clicking actions > resend invitation.


 

 

  • Last steps are set up the phone for the new user, please go to devices > find the phone associated with and go to device management > configure lines and change the name on the “line label”.

 

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  • When completed, please go to actions and click on “Apply Changes” and “Reboot” if necessary.

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