Any incoming call to the attorney's direct number (DID) or extension will ring simultaneously on both the attorney’s and assistant’s phones for 20 seconds. If the call is not answered within that time, it will be forwarded to the attorney’s voicemail. (Note: this ring duration can be adjusted as needed.)
The attorney’s phone will ring once, then stop ringing, but it will continue to display a visual alert for the remaining time. The screen will show the caller’s information, allowing the attorney to see who is calling even if they don’t pick up.
Meanwhile, the assistant’s phone will ring for the full 20 seconds. It will display a banner with the message "Call for [Attorney’s Name]" along with the caller’s number.
- If the attorney answers the call, it will disappear from the assistant’s phone.
- If the assistant answers the call, the attorney will still see it on their phone screen and can take over the call by pressing the softkey below the “Call Pull” option.
The assistant can also place the call on hold, and both the attorney and the assistant can retrieve it from their respective phones.
Additionally, the assistant has the option to place the call on hold and reach out to the attorney to check if they want to take the call. If the attorney declines or does not answer, the assistant can return to the original call and transfer it directly to the attorney’s voicemail.
To do this:
- Press the softkey below “BlindXfer”
- Dial *55 followed by the attorney’s extension.
- The system will automatically transfer the call to the attorney’s voicemail.
(Note: There’s no need to press “BlindXfer” again after entering the extension.)
For assistance, call us at (305) 537-9600 or dial *611 from your Cisco phone. You can also email us at helpdesk@nextpointe.com