If your telephone number is displaying on user cell phones as a Spam Call, or a Spam Risk, it is because your number is listed in a database as a probable spam caller. Different carriers use different databases to maintain reputation information for telephone numbers.


You can end up on a cellular provider’s naughty list for any number of reasons, such as:

  • You were calling people randomly and several people blocked you.
  • Your phone number was “spoofed”, meaning a spam caller probably randomly selected your phone number to use to robocall local victims.


Cell phone service providers use one of several different databases. The biggest three are First Orion, Hiya and Transaction Network Services.


Here’s how to access these services. You can sign up and request the removal of spam flags and the correct listing of your company numbers.

  1. The Free Caller Registry. Service created by First Orion, Hiya and TNS to facilitate registration and ticket submission on the three individual entities. https://freecallerregistry.com/fcr/
  2. Hiya. Used by AT&T, Cricket and others. You can submit a ticket with them here to update your business name and number.
  3. First Orion. Used by T-Mobile, Metro by T-Mobile, boostmobile, Tracphone and others. https://portal.firstorion.com/app/landing/#/signup.
  4. TNS. Used by Verizon, Sprint, US Cellular and others. https://reportarobocall.com/


It’s likely a good idea to proactively sign up for these services. Even if you never experience being marked as high risk, spam, or a fraudulent caller, signing up for these services may also prevent you from displaying as an unknown caller.


Note:

This is a global issue affecting all carriers and hosted collaboration providers. Below are some articles from some of the major providers:

 

Ringcentral

https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html

 

8x8

https://support.8x8.com/equipment-devices/phones/general-phone-settings/Outbound_calls_are_being_marked_as_spam

 

Nextiva

https://www.nextiva.com/support/articles/caller-id-showing-as-spam.html